Contact information

Contact Information

Last updated: September 23, 2026

Elemomo is operated by HONG KONG GREAT FLAME TECHNOLOGY LIMITED.

Customer Support

If you have a question about an order, product, payment, shipping, return, replacement, or refund, contact us by email:

We aim to respond within 24–48 hours on business days. Response times may be longer during weekends, public holidays, or periods of high inquiry volume.

Order-Related Inquiries

To help us assist you efficiently, please include the following information when contacting us about an order:

Your order number
The email address used to place the order
A clear description of your question or issue
Relevant photographs of the item, packaging, or shipping label when reporting damage, defects, or an incorrect item

Please do not send passwords, full payment card numbers, or other sensitive financial information by email.

Business Information

Legal business name:
HONG KONG GREAT FLAME TECHNOLOGY LIMITED

Business address:
RM D07, 8/F, KAI TAK FACTORY BUILDING
NO. 99 KING FUK STREET
SAN PO KONG, KOWLOON
HONG KONG SAR

This address is provided for legal and business correspondence. Please do not return products to this address unless our customer support team has given you written return instructions.

Returns

Do not mail a return without contacting us first. Unauthorized returns or items sent to an address not provided by our customer support team may not be accepted or refunded.

For return, replacement, and refund requirements, please review our Refund and Return Policy.

Privacy Requests

To request access to, correction of, or deletion of your personal information, or to ask a question about our privacy practices, email hi.elemomo@gmail.com.

Please use the subject line Privacy Request and provide enough information for us to identify and respond to your request. We may need to verify your identity before completing certain requests.