Shipping Policy

Last updated: September 23, 2026

At Elemomo, our products are made to order. This means that production begins after an order is placed. Please review your shipping address and order details carefully before completing your purchase.

Where We Ship

We currently ship to:

• United States
• Canada
• Mexico

Available shipping methods and rates are displayed at checkout based on the delivery address and the products in your order.

Order Processing and Production

Orders usually enter production within 48 hours on business days, excluding weekends and public holidays.

Because products are made to order, production time can vary depending on the product, availability, order volume, and fulfillment location. Production time is separate from shipping time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Fulfillment Locations

We aim to fulfill each order from the nearest available production facility whenever possible.

• Orders shipping to the United States are prioritized for production in the United States.
• Orders shipping to Mexico are prioritized for production in Mexico.
• Orders shipping to Canada are fulfilled from the nearest available facility.

If a product or size is unavailable at the preferred facility, the order may be produced and shipped from another location. This can affect delivery time and may result in a cross-border shipment.

Estimated Delivery Times

Estimated delivery times after an order has shipped are generally:

• United States: approximately 3–7 business days
• Mexico: approximately 3–7 business days when fulfilled domestically
• Canada and cross-border shipments: approximately 7–18 business days

These estimates do not include production time and are not guaranteed delivery dates.

Delivery can take longer during holidays, periods of high order volume, severe weather, carrier disruptions, customs processing, or other circumstances outside our reasonable control.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on the delivery address, package details, products ordered, and available shipping method.

Any shipping charge shown at checkout must be paid before the order can be completed.

Address Changes

Please check your shipping address carefully before placing your order.

If you need to change an address, contact us immediately at hi.elemomo@gmail.com. We will try to update the address if production or shipping has not started, but changes cannot be guaranteed.

Once an order has shipped, we normally cannot redirect it. Elemomo is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

Split Shipments

Products in the same order may be produced at different facilities or become ready at different times. As a result, an order may arrive in more than one package.

If your order is split into multiple shipments, you may receive separate tracking numbers. You will not be charged additional shipping fees solely because we split an order into multiple packages.

Tracking

When tracking is available, a tracking number will be emailed after your order ships.

Tracking information may take 24–72 hours to update after the carrier receives the package. Temporary gaps in tracking do not necessarily mean that the package has been lost.

Delayed or Lost Packages

If your order has not arrived within the estimated timeframe, please review the tracking information and contact the carrier first when possible.

If tracking has not updated for an extended period or the carrier confirms that the package is lost, contact us at hi.elemomo@gmail.com with your order number and tracking information.

For packages confirmed lost in transit, we will review the case and offer a replacement or refund as appropriate.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Check the delivery area, mailbox, reception desk, or parcel locker
• Ask household members, neighbors, or building staff
• Contact the carrier for delivery details

If the package remains missing, contact us with your order number and tracking information. We will try to assist with the carrier investigation, but a replacement or refund cannot be guaranteed when carrier tracking confirms delivery.

Failed Delivery and Returned Packages

A package may be returned to the sender because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts.

If this happens, contact us. Additional shipping charges may apply if the package must be produced again or resent for reasons not caused by Elemomo or the carrier.

Customs, Duties, and Import Taxes

Orders shipped across international borders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are specifically collected at checkout, they are the responsibility of the customer. Elemomo does not control these charges and cannot predict their amount.

Customs processing may delay delivery. A customer’s refusal to pay applicable import charges does not automatically qualify the order for a refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days after delivery at hi.elemomo@gmail.com.

Please include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label when relevant.

Claims are handled according to our Refund and Return Policy.

Contact Us

For shipping questions, contact:

Email: hi.elemomo@gmail.com

We aim to respond within 24–48 hours on business days.